Privacy Policy

Last updated: 26 July 2026

Artura Studio Limited (“Artura”, “we”, “us” or “our”) is a New Zealand marketing studio. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or work with us.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Who we are

Artura Studio Limited
11 Market Place
Whanganui, New Zealand
Email: hello@arturastudio.co.nz
Website: https://www.arturastudio.co.nz

For privacy-related questions or requests, please contact us using the email address above.

Information we collect

Depending on how you interact with Artura, we may collect:

  • Your name, email address, phone number and other contact details.

  • Your business name and information about your business.

  • The services you are interested in.

  • Your approximate budget, preferred timeline and how you heard about Artura.

  • Information you include in an enquiry, form, email, meeting or other communication with us.

  • Newsletter preferences and marketing consent.

  • Booking and appointment information.

  • Information needed to provide our services, manage a project, prepare a proposal or maintain a client relationship.

  • Billing, invoicing and transaction information. Payment card information is generally processed directly by the relevant payment provider rather than stored by Artura.

  • Technical information such as your IP address, browser type, device information, pages visited, referral source and interactions with our website.

  • Information collected through cookies, pixels and similar technologies.

  • Please avoid including sensitive personal information in a website enquiry unless it is genuinely necessary.

How we collect information

We may collect information:

  • Directly from you when you complete a form, subscribe to updates, book a call, email us or work with us.

  • Automatically when you use our website.

  • From a person acting on your behalf.

  • From publicly available business sources.

  • From clients, collaborators, referral partners or service providers where permitted by law.

  • If we collect personal information about you indirectly, we will take reasonable steps to notify you where required by the Privacy Act 2020, unless an exception applies.

Why we collect and use information

We may use personal information to:

  • Respond to enquiries and determine whether Artura is the right fit for a project.

  • Prepare proposals, estimates, strategies and service recommendations.

  • Deliver, administer and improve our services.

  • Communicate with clients, prospective clients and collaborators.

  • Manage bookings, contracts, invoices and payments.

  • Send newsletters or marketing communications where you have subscribed or where otherwise permitted by law.

  • Understand how people find and use our website.

  • Measure the effectiveness of our advertising and marketing.

  • Improve our website, services and customer experience.

  • Protect our website and systems from spam, fraud, misuse and security threats.

  • Meet our accounting, tax, insurance and legal obligations.

  • Establish, exercise or defend legal claims.

  • Where information is requested through a form, we will indicate when a field is required. If you do not provide required information, we may be unable to respond fully, assess your enquiry or provide the requested service.

Marketing communications

You may choose to subscribe to Artura news and updates. You can unsubscribe at any time using the link provided in our emails or by contacting hello@arturastudio.co.nz.

Unsubscribing from marketing does not prevent us from sending communications required to manage an enquiry, booking, project, invoice or existing client relationship.

Cookies and website tracking

Our website uses cookies, pixels and similar technologies to operate correctly, understand website use, measure advertising performance and improve our marketing.The services used on our website may include:

  • Squarespace, which hosts and operates the website.

  • Google Analytics, which helps us understand website traffic and usage.

  • Google Ads and DoubleClick technologies, which help measure and improve advertising.

  • Meta Pixel, which helps us understand activity resulting from advertising on Meta platforms.

  • Klaviyo, which supports email marketing and related analytics.

  • Google reCAPTCHA, which helps protect forms from spam and misuse.

  • Google Maps and Google booking or calendar services.

These providers may collect information such as your IP address, device identifiers, browser information, pages viewed and actions taken on the website. They may combine that information with other information held through their services, subject to their own privacy policies and account settings.

You can restrict or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website function. Where required, we will obtain consent before using non-essential tracking technologies.

Who we may share information with

We do not sell personal information.

We may disclose information when reasonably necessary to:

  • Website, hosting, analytics, advertising and email-marketing providers.

  • Booking, communications and project-management providers.

  • Payment, invoicing, accounting and banking providers.

  • Professional advisers such as accountants, insurers and legal advisers.

  • Contractors and creative partners involved in delivering an Artura project.

  • Technology and security providers that support our business systems.

  • Government agencies, regulators or law-enforcement bodies where disclosure is required or permitted by law.

  • A purchaser or adviser involved in a genuine sale, restructure or transfer of the business.

Contractors and creative partners are only provided with information reasonably necessary for their work and are expected to handle it appropriately and confidentially.

Overseas providers

Some of our service providers operate or store information outside New Zealand, including in Australia, the United States and other countries.

When personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure the disclosure is permitted under the Privacy Act 2020. This may include relying on contractual safeguards, comparable privacy protections or another permitted basis for disclosure.

Some providers may process information on our behalf without using it for their own independent purposes. In those circumstances, Artura remains responsible for how that information is handled in connection with our services.

AI-assisted tools

Artura may use artificial-intelligence-assisted tools as part of its internal research, administrative or creative workflows.

Where these tools are used, we take reasonable steps to minimise or de-identify personal and confidential information before it is entered. We do not use personal information in AI-assisted tools for purposes unrelated to the work for which it was provided.

Further information about how Artura uses AI in delivering client work may be included in our Terms and Conditions.

Information security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.

These steps may include access controls, passwords, multi-factor authentication, reputable service providers and limiting access to people who need the information for legitimate business purposes.

No website, email service or online storage system is completely secure. If a privacy breach occurs that has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

How long we retain information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including to:

  • Respond to enquiries and maintain appropriate business records.

  • Deliver and document client services.

  • Meet accounting, tax, insurance and legal requirements.

  • Resolve disputes or enforce agreements.

  • Maintain marketing records and subscription preferences.

The relevant retention period will depend on the type of information and why it is held. When information is no longer reasonably required, we will delete it, anonymise it or securely dispose of it where practicable.

Accessing or correcting your information

You have the right to ask whether Artura holds personal information about you and to request access to that information.

You may also ask us to correct information that is inaccurate, incomplete or out of date. If we do not make a requested correction, you may ask us to attach a statement of correction to the information.

To make a request, email hello@arturastudio.co.nz. We may need to verify your identity before releasing or changing information.

Third-party websites

Our website may contain links to websites or services operated by other organisations. Artura is not responsible for the privacy practices, security or content of those external services. We recommend reviewing their privacy policies before providing personal information.

Privacy complaints

If you have concerns about how we have handled your personal information, please contact us first at hello@arturastudio.co.nz so we can investigate and respond.You can also make a complaint to:

Office of the Privacy Commissioner
Website: https://www.privacy.org.nz
Phone: 0800 803 909

Changes to this policy

We may update this Privacy Policy when our services, website technology or legal obligations change.

The latest version will be published on this page with the date it was last updated. Material changes may also be communicated through our website or directly where appropriate.