Terms of service

We are Artura Studio

Artura Studio ("Artura", "we", "us") is a boutique marketing and design studio based in Aotearoa New Zealand. These terms of service ("terms") apply to all work and services we provide to any client ("you"). If we agree to anything different, we will confirm it by email.

By accepting a proposal or quote, paying an invoice or deposit, giving written approval to proceed (including by email), supplying assets for us to start work, or otherwise using our services, you agree to these terms.

Acceptance

You can engage us in a number of ways. You will have been deemed to accept these Terms when you:

  • Click any Buy Now option for a digital product

  • Accept a proposal from our proposal software by clicking accept

  • Confirming a commission for work via email

  • Payment of a deposit to us

  • Any part-payment for any services to us

Our Services

These are the services we offer.

  • We act as your outsourced marketing team, providing consistent support across channels. Partnerships usually include social media management, content creation, campaign delivery, email marketing, and reporting — all designed to keep your marketing running smoothly month after month.

    Terms:

    • Partnerships are structured as retainers with agreed deliverables each month.

    • Unused hours do not roll over.

    • Minimum term applies (see Fees section).

  • Our strategy work builds the foundation for effective marketing. This may include audience research, brand positioning, messaging frameworks, content pillars, and channel plans. Strategy is where we define direction before execution begins.

    Terms:

    • Deliverables are provided in a written report, with a debrief session.

    • Two rounds of revisions are included to refine and clarify the strategy.

  • Campaigns are where we bring everything together — creative, digital, content, and media — to launch a message across multiple channels. This could include organic and paid social, search advertising, email marketing, and content activations, depending on your goals.

    Terms:

    • Campaigns are scoped and quoted separately before work begins.

    • Paid ad spend (Meta, Google, etc.) is billed directly by the platform and is not included in our fees.

    • Timelines depend on you providing required content and approvals on time.

  • We design and build custom websites on Squarespace and Shopify, tailored to your brand and goals. This can include site mapping, wireframes, design, build, basic SEO setup, integrations, analytics, and training.

    Terms:

    • Delivery occurs within seven (7) business days of approval and once invoices are paid.

    • Rush work (requested within one week) may be charged at a premium rate.

    • We design for modern browsers and devices, but cannot guarantee identical rendering across all platforms.

    • Logos and taglines created as part of a website package are assigned on payment; other deliverables are licensed for the uses stated.

    • Raw files, software, and fonts remain our property unless licensed separately.

  • We help businesses create or evolve their brand identity. This includes brand strategy, logo and visual identity design, colour palettes, typography, guidelines, and collateral such as signage, packaging, or print.

    Terms:

    • You will receive final logo files in standard formats (SVG, EPS, PDF, PNG, JPG) plus agreed collateral.

    • Trademark rights in logos and taglines are assigned on full payment.

    • We retain ownership of unused concepts, drafts, and design systems.

    • We may showcase your completed work in our portfolio unless you request otherwise in writing.

  • This service extends beyond marketing to overall business growth. We work with you on pricing, positioning, business development, workflow design, tool stack setup, and team training. It’s about strengthening the foundations that support your marketing and business as a whole.

    Terms:

    • Advisory may be delivered through workshops, reports, or ongoing sessions.

    • Cancellations within 72 hours of scheduled workshops or advisory sessions may still be charged.

    • Travel and accommodation (if required) are on-charged.

Note: All services are delivered on the basis that you provide timely approvals and materials, we provide two rounds of revisions per deliverable, and you give us the account access we need. These general obligations apply across all services unless stated otherwise.

Our Fees

We work with clients in two main ways: through ongoing partnerships (retainers) or custom projects. All custom projects are quoted in advance before any work begins. If a project is close to going out of scope or a change is needed, we will always communicate with you before moving forward.

Ongoing Partnership (retainers)

Partnership retainers are for clients who want ongoing support where we act as your outsourced marketing team. Retainers are scoped around a defined set of deliverables and capacity each month and usually cover services like social media, campaigns, design, strategy, and reporting.

  • Features: long-term relationship with consistent delivery, minimum three-month term, and a focus on building momentum over time. Unused hours do not roll over unless agreed in writing.

  • Pricing & timelines: fixed monthly fee agreed in advance. Billed monthly, in advance. Minimum monthly retainer from $2,500 + GST and subject to a minimum six (6) month term.

Custom Projects

Custom projects are one-off projects designed and delivered to meet your specific requirements. Each project is quoted separately based on the agreed scope.

  • Features: tailored to your requirements, with clear deliverables and timelines. Two rounds of revisions are included unless otherwise scoped. If a project is close to going out of scope, or if changes are requested, we will communicate with you and provide a separate quote before proceeding.

  • Pricing: quoted on a fixed-fee basis before work begins. Typically 50% deposit upfront and 50% on delivery. For projects under $9,999, invoicing is usually on delivery unless otherwise agreed. Expenses and third-party costs are on-charged.

Payment Terms

Payments must be made according to the schedule in the quotation or within seven (7) business days if no terms are stated. Clients are responsible for any bank charges, administrative fees, or other costs related to payments.

Changes to the Project Scope

We recognise that you may have new ideas you want to include later on, and we will do our best to accommodate them. If changes or additions are not already covered by the existing quotation, we will provide a separate quotation to cover them.

We understand that some changes may be urgent. You can request and approve an oral quote for urgent work so we can start right away, and we will follow up with a written confirmation and invoice.

Expenses Paid on Your Behalf

You will reimburse us for any costs we incur in order to complete your project. This may include charges such as shipping, government fees, taxes, levies, transportation, visas, entrance fees, usage fees and licence fees. These charges will be itemised in our invoices so you can see exactly what was involved.

Where we set up subscriptions (for example, website hosting, Google Workspace, or domain names), these will be purchased in your name where possible and on-charged to you. You are responsible for keeping these subscriptions active and up to date.

Non-Payment

We value prompt payment as a small business and expect invoices to be settled on time.

If any invoice is not paid by the due date, we may charge a late fee (as stated on the invoice) or, if no terms are stated, five percent (5%) of the outstanding balance for every seven (7) days (or part thereof) that it remains unpaid.

If payment is not received, we may also choose to:

  • suspend or cancel the project immediately,

  • pause all ongoing work until payment is received,

  • remove unpaid material or take down a website, and/or

  • take legal action to recover fees and associated costs (including lawyer’s fees).

Other legal bits

Cancellation

Either party may cancel this contract by giving one (1) month’s written notice. Cancellation does not affect any rights or benefits already earned. You remain responsible for paying any outstanding invoices and for work completed but not yet invoiced.

Promotion

You grant Artura Studio a royalty-free, permanent licence to use your completed work in our portfolio and marketing (including digital, print, educational material, and competitions). We will always credit you where possible.

Price Changes

We may review and adjust our prices from time to time. Any change will be communicated to you at least thirty (30) days in advance. If you do not agree to the new pricing, you may terminate the contract by giving one (1) month’s written notice.

Third-Party Vendors

We may purchase or license materials from third-party vendors (e.g. software, images, fonts). Intellectual property in these materials remains with the vendor.

Ownership Before Final Payment

All deliverables we create (including logos and taglines) remain our property until the final invoice is paid. If the project is cancelled before completion, you have no rights to use draft or final work.

Materials Provided by You

You confirm that any materials you provide are owned by you or licensed for use. Ownership of these materials remains with you (or the original licensor). You grant us a royalty-free licence to use them for the project and to retain copies in our records. You indemnify us for any loss or claim if your materials infringe another’s rights or are unlawful.

Indemnification

You agree to indemnify and hold harmless Artura Studio, its owners, employees, contractors, and agents from any claims, losses, or expenses (including legal fees) arising from:

  • Your use of our services or deliverables

  • Any third-party claims relating to advertising, marketing, or content we create on your behalf

  • Failure to obtain necessary permissions or licences for materials you provide

We are not responsible for claims of misleading advertising, defamation, or infringement if content was based on your instructions or materials.

Marketing Outcomes Disclaimer

Marketing performance is influenced by factors outside our control. We do not guarantee specific results such as traffic, engagement, customer growth, or revenue. Any projections we provide are advisory only and should not be relied on as guarantees. You assume all risks associated with implementing strategies or campaigns.

Errors and Omissions

We will make reasonable efforts to correct errors or omissions if notified within seven (7) business days of delivery. We are not responsible for costs arising from errors once you have approved deliverables.

Confidential Information

“Confidential Information” means information that is marked confidential, or that should reasonably be treated as confidential. Both parties agree to keep such information secret and not disclose it except where required by law, or where the information is already public or lawfully received from another source. We will treat your accounts and sensitive information with the highest level of confidentiality.

Limits on Liability

  • Our services are provided “as is”. We make no guarantees of business performance, ROI, or financial results.

  • We are not liable for indirect, incidental, or consequential losses (e.g. lost profits, reputational harm, business interruption).

  • Our total liability is capped at the fees you have paid us under this contract.

  • You remain responsible for any business or financial decisions you make based on our advice or deliverables.

  • We are not liable for platform changes, third-party failures, or your use of deliverables outside the agreed licence.

Subcontractors and team
We may engage subcontractors, freelancers, or employees to deliver parts of your project. They work under the Artura Studio brand, and we remain responsible for their work.

Non-solicitation
To protect our relationships, you agree not to directly or indirectly solicit, hire, or engage any person working under Artura Studio (including subcontractors, freelancers, or employees we engage for your project) during this contract or for 12 months after it ends, without our written consent. Breach of this clause requires payment of either 30% of the total project value or NZD $5,000, whichever is greater.

Force Majeure

Neither party is liable for failure to perform due to events outside reasonable control (e.g. natural disasters, war, strikes, outages, government action).

Assignment

You may not transfer or assign this contract without our written consent. We may assign it to a related company without your consent.

Other Legal Terms

  • We are an independent contractor, not your employee.

  • This contract is governed by New Zealand law. The NZ courts have exclusive jurisdiction over any disputes.

  • If any part of this contract is found invalid, the rest remains enforceable.

  • Failure or delay to enforce a right is not a waiver of that right.

  • This contract binds both parties and their legal representatives, successors, and permitted assigns.

  • Except where stated, no third party has rights under this contract (Contracts (Privity) Act 1982).

  • We may amend these terms from time to time; the current version will always apply to new work unless otherwise agreed.

If you have any questions about these terms, please reach out to us at hello@arturastudio.co.nz.