Terms of service

Last updated: June 2026

We are Artura Studio

Artura Studio ("Artura", "we", "us") is a boutique marketing and design studio based in Aotearoa New Zealand. These terms of service ("terms") apply to all work and services we provide to any client ("you"). If we agree to anything different, we will confirm it by email.

By accepting a proposal or quote, paying an invoice or deposit, giving written approval to proceed (including by email), supplying assets for us to start work, or otherwise using our services, you agree to these terms.

Acceptance

You can engage us in a number of ways. You will have been deemed to accept these Terms when you:

  • Click any Buy Now option for a digital product

  • Accept a proposal from our proposal software by clicking accept

  • Confirming a commission for work via email

  • Payment of a deposit to us

  • Any part-payment for any services to us

Our Services

These are the services we offer.

  • We act as your outsourced marketing team, providing consistent support across channels. Partnerships are quarterly, depending on your needs. They usually include social media management, content creation, campaign delivery, email marketing, and reporting — all designed to keep your marketing running smoothly and strategically.

    Terms:

    • Partnerships are structured as retainers with agreed deliverables each quarter.

    • Unused hours do not roll over.

    • Retainers have a minimum term of three months (one quarter). Notice given before the minimum term is reached does not waive your obligation to pay for the remainder of that term.

  • Our strategy work builds the foundation for effective marketing. This may include audience research, brand positioning, messaging frameworks, content pillars, and channel plans. Strategy is where we define direction before execution begins.

    Terms:

    • Deliverables are provided in a written report, with a debrief session.

    • Two rounds of revisions are included to refine and clarify the strategy.

  • For business owners who want focused, expert input without committing to ongoing support. This includes one-off marketing audits, power hours, and monthly coaching sessions for businesses working toward their first retainer.

    Terms:

    • Coaching sessions and power hours are booked and paid in advance.

    • Cancellations within 48 hours of a scheduled session may still be charged.

    • Monthly coaching is available as a light-touch retainer, billed quarterly.

  • We design and build custom websites on Squarespace and Shopify, tailored to your brand and goals. This can include site mapping, wireframes, design, build, basic SEO setup, integrations, analytics, and training.

    Terms:

    • Delivery timeframes will be confirmed via email once the deposit invoice has been paid. Rush work (requested within one week) may be charged at a premium rate.

    • We design for modern browsers and devices, but cannot guarantee identical rendering across all platforms.

    • Logos and taglines created as part of a website package are assigned on payment; other deliverables are licensed for the uses stated.

    • Raw files, software, and fonts remain our property unless licensed separately.

  • We help businesses create or evolve their brand identity. This includes brand strategy, logo and visual identity design, colour palettes, typography, guidelines, and collateral such as signage, packaging, or print.

    Terms:

    • You will receive final logo files in standard formats (SVG, EPS, PDF, PNG, JPG) plus agreed collateral.

    • Trademark rights in logos and taglines are assigned on full payment.

    • We retain ownership of unused concepts, drafts, and design systems.

    • We may showcase your completed work in our portfolio unless you request otherwise in writing.

  • This service extends beyond marketing to overall business growth. We work with you on pricing, positioning, business development, workflow design, tool stack setup, and team training. It’s about strengthening the foundations that support your marketing and business as a whole.

    Terms:

    • Advisory may be delivered through workshops, reports, or ongoing sessions.

    • Cancellations within 72 hours of scheduled workshops or advisory sessions may still be charged.

    • Travel and accommodation (if required) are on-charged.

Note: All services are delivered on the basis that you provide timely approvals and materials, we provide two rounds of revisions per deliverable, and you give us the account access we need. These general obligations apply across all services unless stated otherwise.

Our Fees

We work with clients in two main ways: through ongoing partnerships or custom projects. All work is scoped and quoted in advance before anything begins. If a project is close to going out of scope or a change is needed, we will always communicate with you before moving forward.

Ongoing Partnership (rolling retainers)

Partnership retainers are for clients who want ongoing marketing support from the Artura team. All retainers are structured quarterly — scope and deliverables are agreed at the start of each quarter and reviewed every three months. A minimum term of three months (one quarter) applies.

Retainers sit within two families depending on your needs:

  • Support retainers are for businesses that want specialist marketing help — ads, content direction, campaign work — while remaining largely self-directed. Artura plugs in as the expert. From $2,900 + GST per quarter.

  • Management retainers are for businesses that want Artura to own and run their marketing function — social presence, campaigns, reporting, and everything in between. From $8,500 + GST per quarter.

Invoicing is per quarter, due before the quarter begins. Payment can be made upfront in full or spread across three monthly instalments due at the start of each month. Unused hours do not roll over unless agreed in writing.

Custom Projects

Custom projects are one-off projects designed and delivered to meet your specific requirements, including strategy, brand development, and website design. Each project is quoted separately based on the agreed scope.

  • Features: tailored to your requirements with clear deliverables and timelines. Two rounds of revisions are included unless otherwise scoped. If a project is close to going out of scope or changes are requested, we will communicate with you and provide a separate quote before proceeding.

  • Pricing: quoted on a fixed-fee basis before work begins. All projects require a 50% deposit upfront before work commences. The remaining balance is invoiced progressively as work is completed, at Artura Studio's discretion. All outstanding invoices must be paid in full prior to final delivery or handover of assets. Expenses and third-party costs are on-charged.

Payment Terms

Payment terms are as stated on each invoice. Where no due date is specified, payment is due within three (3) business days of invoice. Work will not commence until payment has been received.

Changes to the Project Scope

We recognise that you may have new ideas you want to include later on, and we will do our best to accommodate them. If changes or additions are not already covered by the existing quotation, we will provide a separate quotation to cover them.

We understand that some changes may be urgent. You can request and approve an oral quote for urgent work so we can start right away, and we will follow up with a written confirmation and invoice.

Project Suspension
If a project or partnership is delayed or put on hold for reasons outside Artura Studio's control (including delayed feedback, approvals, or content), Artura Studio may suspend the work. If the delay exceeds 30 days, the engagement may need to be re-scoped or re-quoted before work resumes. Any previously agreed timelines may no longer apply.

Expenses Paid on Your Behalf

You will reimburse us for any costs we incur in order to complete your project. This may include charges such as shipping, government fees, taxes, levies, transportation, visas, entrance fees, usage fees and licence fees. These charges will be itemised in our invoices so you can see exactly what was involved.

Where we set up or manage third-party services on your behalf (for example, website hosting, Google Workspace, domain names, stock imagery, or plugins), these will be purchased in your name where possible and on-charged to you. You are responsible for keeping these subscriptions active and up to date. An administration fee of 20% may be applied to cover processing and account management.

Non-Payment

We value prompt payment as a small business and expect invoices to be settled on time.

If any invoice is not paid by the due date, we may charge a late fee (as stated on the invoice) or, if no terms are stated, five percent (5%) of the outstanding balance for every seven (7) days (or part thereof) that it remains unpaid.

If payment is not received, we may also choose to:

  • suspend or cancel the project immediately,

  • pause all ongoing work until payment is received,

  • remove unpaid material or take down a website, and/or

  • take legal action to recover fees and associated costs (including lawyer’s fees).

Other legal bits

Cancellation

Either party may cancel this Agreement by providing one (1) month's notice in writing. However, cancellation is subject to any minimum term that applies to your engagement:

  • Ongoing retainers and quarterly partnerships have a minimum term of six (6) months. Notice given before the minimum term is reached does not waive your obligation to pay for the remainder of that term.

  • Custom projects may not be cancelled once work has commenced without forfeiting the deposit and paying for all work completed to date.

Cancellation does not affect any rights or benefits already earned. You remain responsible for paying any outstanding invoices and for work completed but not yet invoiced.

Promotion

You grant Artura Studio a royalty-free, permanent licence to use your completed work in our portfolio and marketing (including digital, print, educational material, and competitions). We will always credit you where possible. Artura Studio may create alternate edits for portfolio use. These will be published only after the client’s campaign or project has launched.

Price Changes

We may review and adjust our prices from time to time. Any change will be communicated to you at least thirty (30) days in advance. If you do not agree to the new pricing, you may terminate the contract by giving one (1) month’s written notice.

Third-Party Vendors

We may purchase or license materials from third-party vendors (e.g. software, plugins, images, or fonts). Intellectual property in these materials remains with the vendor. The Client is responsible for maintaining any licences required to continue using these materials after project completion.

Ownership Before Final Payment

All deliverables we create (including logos and taglines) remain the property of Artura Studio until the final invoice is paid in full. If the project is cancelled before completion, you have no rights to use draft or final work.

Materials Provided by You

You confirm that any materials you provide are owned by you or licensed for use. Ownership of these materials remains with you (or the original licensor). You grant us a royalty-free licence to use them for the project and to retain copies in our records. You indemnify us for any loss or claim if your materials infringe another’s rights or are unlawful.

Account Ownership and Access
Business accounts (such as Meta Business Suite, Google, email, or other platform accounts) will be set up in the Client’s name wherever possible. Artura Studio may request access to these accounts in order to provide services, but the Client remains the owner and is responsible for maintaining subscriptions, permissions, and compliance with each platform’s terms. Artura Studio will not be liable for any losses, restrictions, or penalties arising from the Client’s use of these accounts.

Indemnification

You agree to indemnify and hold harmless Artura Studio, its owners, employees, contractors, and agents from any claims, losses, or expenses (including legal fees) arising from:

  • Your use of our services or deliverables

  • Any third-party claims relating to advertising, marketing, or content we create on your behalf

  • Failure to obtain necessary permissions or licences for materials you provide

We are not responsible for claims of misleading advertising, defamation, or infringement if content was based on your instructions or materials.

Marketing Outcomes Disclaimer

Marketing performance is influenced by factors outside our control. We do not guarantee specific results such as traffic, engagement, customer growth, or revenue. Any projections we provide are advisory only and should not be relied on as guarantees. You assume all risks associated with implementing strategies or campaigns.

Errors and Omissions

We will make reasonable efforts to correct errors or omissions if notified within seven (7) business days of delivery. For ongoing partnerships and quarterly partnerships, this window applies from the date each individual deliverable is shared for approval. We are not responsible for costs arising from errors once you have approved deliverables.

Confidential Information

“Confidential Information” means information that is marked confidential, or that should reasonably be treated as confidential. Both parties agree to keep such information secret and not disclose it except where required by law, or where the information is already public or lawfully received from another source. We will treat your accounts and sensitive information with the highest level of confidentiality.

Limits on Liability

  • Our services are provided “as is”. We make no guarantees of business performance, ROI, or financial results.

  • We are not liable for indirect, incidental, or consequential losses (e.g. lost profits, reputational harm, business interruption).

  • Our total liability is capped at the fees you have paid us under this contract.

  • You remain responsible for any business or financial decisions you make based on our advice or deliverables.

  • We are not liable for platform changes, third-party failures, or your use of deliverables outside the agreed licence.

Subcontractors and team
We may engage subcontractors, freelancers, or employees to deliver parts of your project. They work under the Artura Studio brand, and we remain responsible for their work.

Non-solicitation
To protect our relationships, you agree not to directly or indirectly solicit, hire, or engage any person working under Artura Studio (including subcontractors, freelancers, or employees we engage for your project) during this contract or for 12 months after it ends, without our written consent. Breach of this clause requires payment of either 30% of the total project value or NZD $5,000, whichever is greater.

Force Majeure

Neither party is liable for failure to perform due to events outside reasonable control (e.g. natural disasters, war, strikes, outages, government action).

Assignment

You may not transfer or assign this contract without our written consent. We may assign it to a related company without your consent.

General Legal Terms

  • We are an independent contractor, not your employee.

  • This contract is governed by New Zealand law. The NZ courts have exclusive jurisdiction over any disputes.

  • Both Artura Studio and the Client agree to comply with the New Zealand Privacy Act 2020 in relation to any personal information collected, stored, or processed during the project. Each party is responsible for ensuring their own systems and processes meet privacy requirements.

  • If any part of this contract is found invalid, the rest remains enforceable.

  • Failure or delay to enforce a right is not a waiver of that right.

  • This contract binds both parties and their legal representatives, successors, and permitted assigns.

  • Except where stated, no third party has rights under this contract (Contracts (Privity) Act 1982).

  • We may amend these terms from time to time; the current version will always apply to new work unless otherwise agreed.

If you have any questions about these terms, please reach out to us at hello@arturastudio.co.nz.